So I tried registering my phone at HTC e-Club at http://member.htc.com to see what manufacturer warranty options I could exercise through their website. Website refused to take the serial number, telling me that it was not an HTC product. Thinking it was odd - I called the HTC website support line, where I was told that my serial number did not belong to an HTC device and that I should check with my vendor who most likely re-branded and customized their product...
Now this is turning into false advertising by Bell (the "HTC Touch" is not actually "HTC")? Great, I just want my phone to work so I can get my emails and stay in touch with my friends and family...
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